However, fairness requires that any request for a refund be accompanied by an evaluation of the in-depth structured review or revision. (An Evaluation button can be found at the end of the review.) There are a number of reasons for the evaluation:

• You need to be protected from those claiming to provide an in-depth review/revision, but which did not meet your standards of a review nor our C.A.R.E. criteria. If we don't find it obvious why you feel the service is not satisfactory, your evaluation will help us pinpoint the relevant issues.
• If the advisor has made a good faith effort to provide you with a useful review or revision, they deserve to be compensated for their effort. Otherwise, they are being treated unfairly. We need to protect them from this happening.
• The evaluation helps us improve our services to you and others.

Refunds are credited to the account from which they came, unless requested otherwise.